FREQUENTLY ASKED QUESTIONS

When can I start enjoying my order?

  • If your order is in stock, it should ship within 2 business days.  Special orders don't upset us but they may take 2-4 weeks.
I need 40 laundry carts by Friday - is that even possible?
  • Anything is possible, just call us.
How are shipping prices calculated?
  • Orders are shipped using the most cost-effective carrier with UPS being used most often.
  • To minimize shipping costs on larger shipments we have negotiated substantial freight discounts with common carriers.
  • Factors determing shipping methofds/costs include:
    • Shipping size and weight
    • Freight Class
    • Shipping Origin and Destination
Is it easy to re-order?
  • Reorders are a breeze- just let us know your company name and we'll do the rest.
Do you have re-order reminders?
  • We will gladly add you to our "Heads Up" file and send you an email reminder on your timing.
Can you find me an ugly Christmas sweater?
  • With excellent relationships with so many manufacturers, we're able to source that perfect promotion item for you.

Do you offer free samples?

  • Free samples are available on most items-just ask.

What is your return policy?

  • Each mill has their own return policy.  All defective goods can be returned or replaced.  Custom printed items are non-refundable.  There will be a re-stocking fee for all other returns.

How do I know I'm getting the best price?

  • As a small business we sharpen our pencils on every order.  We guarantee you the highest quality item to fit your budget.

How quickly will I hear back from you?

  • Our customer service is second-to-none and you will hear back from us by end of day.

Do you offer open accounts?

  • Yes we do and most institutions quality for one.  We may need a customer credit history but we'll let you know.

Does your website show everything you offer?

  • Just let us know what youi're interested in and we'll do our best to find your desired product.

Are all towels created equal?

  • Absolutey not.  We will help you find the highest quality towel to meet your budget.

How much is it going to cost?

  • Call us at 800.323.8066 or email us at info@nyren-tms.com for a fast, cost competitive quote.